TCG Sales Associate - Trading Card Games

TCG Sales Associate - Trading Card Games

Location: Fontana, CA 92335

Job Type: Part-Time

Pay Range: $16.90 per hour

Expected Hours: 20 – 25 per week

About the Role

We are a growing Trading Card Game (TCG) shop in Fontana looking for a Sales Associate to assist in our retail operations. This is a hands-on role focused on providing excellent customer service and learning the organizational heart of our business. If you have high attention to detail and a passion for the TCG hobby, we want to hear from you.

Key Responsibilities

• Inventory Management: Sort and organize high volumes of cards by game, set, and condition (Pokémon, Magic: The Gathering, etc.).
• Order Fulfillment: Pick and pack card orders for online and in-store customers with 100% accuracy.
• Buylist Processing: Evaluate and intake "buylist" submissions, identifying card editions and rarities, and correctly determine their market value
• Retail Support: Provide customer service in our retail area and process transactions via our POS system.
• Quality Control: Identify subtle variations in card versions (e.g., specific sets or printings) to ensure correct pricing and fulfillment.
• Event Host: Register customers for in-store events and host them by making announcements to the participants, operating tournament software, and distributing prizing.

Requirements

• TCG Knowledge: Proven understanding of trading card games (e.g., Pokémon, MTG, One Piece TCG, Riftbound, Yu-Gi-Oh! and others).
• Attention to Detail: Ability to distinguish card conditions and correctly identify a variety of different trading cards.
• Work Ethic: Comfortable working in a fast-paced environment with high-volume tasks.
• Environment: Ability to work in a noisy shop/warehouse setting that experiences high customer volumes.
• Team Oriented: Reliable, consistent, and ready to support a small, dedicated team.
• Customer-Focused: Present a friendly and positive attitude to engage with customers and make them feel welcome.
• Technology Experience: Basic knowledge of Google Sheets, Google Calendar, Discord, Facebook, Instagram, YouTube, and Tiktok required.