Tow Truck Operator

The Tow Truck Operator plays a crucial role in providing vehicle towing and roadside assistance services within the local area and occasionally on longer-distance trips. Working as part of a team, the operator responds to on-demand service calls, ensuring the safe and efficient recovery and transport of vehicles. This role involves interaction with customers, adherence to safety standards, and basic maintenance of towing equipment.

Responsibilities

• Perform vehicle towing and recovery operations safely and efficiently
• Provide roadside assistance to stranded motorists
• Operate towing and recovery equipment according to safety protocols
• Maintain clear and professional communication with customers
• Conduct basic maintenance and inspections of tow truck and equipment
• Ensure compliance with safety regulations and company policies
• Report incidents and complete documentation accurately
• Work flexible shifts including day, night, and weekends to meet on-demand service needs

Required Qualifications

• Minimum 3 years of experience in vehicle towing and roadside assistance

Preferred Qualifications

• High school diploma or equivalent
• Wreck Master Certificate
• NDCP Certificate
• Proficient in vehicle towing, roadside assistance, and recovery techniques
• Strong knowledge of safety compliance standards
• Excellent customer service and time management skills
• Basic vehicle maintenance and mechanical reasoning abilities
• Professional and cohesive team player