Customer Success Specialist
•Today
| Verified Pay check_circle | Provided by the employer$20 - $26 per hour |
|---|---|
| Hours | Full-time |
| Location | Manheim, Pennsylvania |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $4.73 per hour more than the average pay for similar jobs in your area.
$12.47
$18.27
$23.00
$28.1
About this job
Job Description
Job Description
About the Role:
Amish Country Gazebos is looking for a motivated and personable Customer Success Specialist to join their growing team! In this role, you'll be the key connection between our customers and our company, ensuring every interaction leaves a lasting positive impression. If you're passionate about helping people and thrive in a fast-paced environment, this opportunity is for you.
Responsibilities:
- Provide exceptional customer service and serve as the primary point of contact for customers.
- Process paperwork accurately.
- Handle replacement pieces for customers.
- Prepare logistics paperwork for deliveries and installations.
- Assist with purchasing and vendor coordination.
- Help manage inventory and maintain accurate inventory records.
- Provide general administrative support to the shop.
- Communicate with customers regarding order status, scheduling, and delivery updates.
- Work closely with the shop to ensure orders are completed accurately and on time.
Requirements:
- 1–3 years of experience in customer service, customer success, or a related role preferred.
- Excellent communication, phone, and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Positive, customer-focused attitude with strong problem-solving abilities.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Ability to work independently and manage multiple responsibilities in a fast-paced environment.
- Familiarity with Salesforce is a plus, but not required.
- Experience working with freight carriers or coordinating shipments is a plus.
- Familiarity with outdoor structures or the construction/building products industry is a plus.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
About Us:
Amish Country Gazebos has been building premium outdoor structures for over 20 years. We are committed to quality craftsmanship, reliable service, and providing our customers with a smooth experience from order placement through project completion.
Hours:
Monday-Friday 8am-4:30pm
Hours:
Monday-Friday 8am-4:30pm
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