Essential Duties & Responsibilities: 

Schedule appointments for clients, answer phones and track clients’ service records
Assess the needs of clients and connect them with the correct provider
Create and maintain a directory of providers and resources
Create and maintain a database of clients and client needs
Bill completed service SRs for local accounts.
Order any materials needed for the required service.
Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
Evaluate the quality of all services and identify areas that need improvements
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with providers and clients to keep customer base
Monitor the services being provided and stay up to date on any services being introduced or discontinued
Expand the list of resources and providers to assure there are no gaps in services
Answer telephones and respond to email inquiries in the office
Perform other duties assigned by management.

Education/Qualification: 

1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the community
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.

Physical Requirements:

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