Business Systems Engineer

Essential Duties & Responsibilities:

• Provide advanced-tier technical support for business systems; act as escalation point for Tier 1/Tier 2 incidents.
• Perform system administration, maintenance, analysis, updates, and enhancements.
• Troubleshoot hardware and software issues; implement approved solutions.
• Support system implementations and upgrades
• Document system configurations, processes, and troubleshooting procedures.
• Collaborate with vendors for issue resolution, including system upgrade implementation planning, and problem resolution
• Recommend process improvements and system optimizations.
• Assist in training IT team members and end users in system functionality.
• Ensure compliance with established IT standards, policies, and security practices.

Knowledge, Skills, and Abilities:

• Solid understanding of business systems architecture and functions.
• Ability to work collaboratively with multiple teams and departments.
• Proficiency with enterprise-class hardware, software, and networking.
• Strong problem-solving skills in technical environments.
• Ability to manage multiple tasks with strong time management skills.
• Strong analytical and decision-making skills.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Minimum 5 years’ experience in IT support or system administration.
• Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable.
• Ability to work independently and collaboratively in a fast-paced, high-demand environment.
• Experience supporting enterprise-level systems.

Physical, Mental & Environmental Demands:

• Must be able to lift and carry up to 50 lbs.
• Must be able to stand, walk, or sit for extended periods (minimum 4 hours).
• Ability to maneuver throughout all areas of the property including stairs and escalators.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Must tolerate loud noises, bright lights, and dusty environments.
• Manual dexterity to operate computers and office equipment.
• Ability to manage multiple tasks and adapt to shifting priorities under pressure.
• Must be able to read, write, speak, and understand English clearly.

Core Competencies:

• Technical Aptitude: Understands a variety of systems, networks, and hardware.
• Customer Focus: Delivers excellent service to internal and external customers.
• Accountability: Follows through on responsibilities and takes ownership.
• Communication: Clear and professional in both verbal and written formats.
• Adaptability: Maintains composure and flexibility in a 24/7 operational setting.