Security Service Technician

Essential Duties & Responsibilities:

• Independently perform service, troubleshooting, repair, inspection, and maintenance of security systems including intrusion alarms, access control, CCTV, and related low-voltage systems.

• Diagnose system issues and complete corrective actions in a timely and professional manner.

• Test and verify proper system functionality and compliance with applicable codes, standards, and customer requirements.

• Perform routine inspections and preventive maintenance on security and low-voltage systems.

• Read and interpret blueprints, wiring diagrams, system layouts, and technical manuals.

• Use hand tools and testing equipment to complete service work efficiently and safely.

• Complete service documentation, inspection reports, and work orders accurately and on time.

• Communicate professionally with customers, team members, and supervisors regarding job progress and system status.

• Provide guidance and support to entry-level technicians and apprentices in the field.

• Follow all company safety procedures and customer site requirements.

• Travel to job sites as required.

• Other duties as assigned by management.

Required Qualifications:

• FAL License and Texas Security license preferred.

• 5+ years of experience in fire and life safety industry as a technician.

• Valid driver’s license with a clean driving record, if driving role.

• Strong working knowledge of intrusion alarms, access control, CCTV, and low-voltage systems.

• Ability to independently complete service jobs with minimal supervision.

• Strong troubleshooting and diagnostic skills for complex system issues.

• Ability to read and interpret technical documents, system drawings, and specifications.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements & Work Environment:

• Ability to perform physical tasks including lifting, climbing ladders, and working in various environments.

• Ability to lift 50+ pounds.

• Work performed in commercial, industrial, and construction environments.

• Exposure to varying conditions including heights, confined spaces, and active job sites.

• Use of hand tools and testing equipment.

• Ability to stand, walk, bend, and kneel for extended periods.