Bilingual English-Creole Customer Service Specialist

PrideStaff is assisting our client, an innovative manufacturing company in Jupiter, FL, with an opening for a bilingual English-Creole customer service specialist.

Requirements

• Experienced with handling sensitive information
• Excellent phone manner and the ability to listen
• Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
• High attention to detail with the ability to review data and information and match recorded information as needed
• Ability to fluently speak and write in English and Creole.

In addition to processing / production duties, specialists are responsible for the following activities of their assigned department(s)

• Monitor service request workflow (traffic tickets)
• Assist with processing of backlog and incoming service requests within the department
• Assist with data entry based on need and workload
• Guide / assist with the creation, maintenance, validation and communication/use of Knowledge Management Materials (training documents, SOPs, checklists, job aids, etc.)
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
• Assist in root cause analysis (RCA) creation / documentation as needed
• Other duties as assigned by Management
• Work well in a team environment and with individuals from all business areas
• Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics

Excellent work environment with a "can do," collaborative team!

Great Opportunity !