IT Applications Support

IT Engineering Applications Support Technician (Contract)

Position Summary

We are seeking an IT Engineering Applications Support Technician to provide technical support for engineering applications and internal users. This individual will play a key role in supporting engineering teams while also assisting employees across the organization. This is a full-time, onsite contract position requiring close collaboration with end users to ensure they have the tools, systems, and support needed to be successful.

Responsibilities

• Respond to, troubleshoot, and escalate engineering application support requests through an IT service management platform.
• Apply system patches and perform proactive maintenance to minimize downtime and resolve hardware and software issues.
• Troubleshoot technical problems related to engineering applications, operating systems, and end-user hardware.
• Escalate complex issues to third-party vendors when necessary and communicate updates and resolutions to end users.
• Continuously learn new technologies, applications, and support processes to improve service delivery.
• Collaborate with cross-functional teams to ensure timely issue resolution and a positive user experience.
• Perform additional duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• 3+ years of experience in a technical support, help desk, or IT service desk environment.
• Strong troubleshooting skills with both hardware and software issues.
• Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical expertise.
• Self-motivated, organized, and capable of managing priorities with minimal supervision.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong attention to detail and the ability to follow established processes consistently.
• Eagerness to learn new applications, technologies, and support tools.
• Experience supporting Windows environments is required; macOS support experience is a plus.
• Experience with an IT service management platform (such as Jira Service Management) is preferred.
• Ability to lift up to 50 pounds when required.