Customer Service Representative

Customer Service Representative

PrideStaff is seeking professional Customer Service Representatives who excel at multitasking and paying attention to detail to assist a busy client in the local area!
Location: Fort Myers, FL
Compensation: Starting at $19/hour, plus depending on experience.
Positions Available: 2
Hours: Monday - Friday 8:00am - 4:30pm

As a Customer Service Representative, you will play a vital role in supporting our client's customers by ensuring timely, accurate, and professional service. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer experiences that align with their mission.

Customer Service Representative Job Details: 

• As a key member of our client's logistics team, you will be the main point of contact for customers and their internal departments. Your day-to-day tasks will include:
• Solving problems by looking into any order or shipping discrepancies.
• Handling data entry for things such as customer orders, updating account information, and creating reports.
• Answering incoming phone calls and directing them as needed.
• Acting as the main link between customers and sales team.
• Helping new shipping partners get set up with their system.
• Confirming shipments have been sent and received.
• Processing refunds or credit requests for customers.
• Changing the destination for shipments that are already on the move.
• Providing production updates to customers and team.
• Getting order information from the various fulfillment partners.
• Passing on new sales leads to the right department.
• Handling incoming faxes and emailing invoices to customers upon request.

Customer Service Representative Job Requirements:

• Our client is looking for a reliable and detail-oriented candidate who has the following skills and qualifications:
• Education: A high school diploma or GED is required.
• Experience: Previous experience in a customer service role is needed.
• Computer Skills: You should be comfortable using computers, especially Microsoft Word and Excel. Experience with any transportation management software (TMS) or customer relationship management (CRM) systems is a big plus!
• Communication: You must be able to speak and write English clearly. Being  is a bonus but not required.
• Problem-Solving: You need to be able to handle customer issues calmly and find solutions.
• Math Skills: Basic math skills are necessary for this role.
• Writing: You should be able to write professional and clear emails.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Company Overview:
Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

Check out what some people have to say about working with PrideStaff:  Click HERE!

PrideStaff Company Overview

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.