Customer Service Representative / Office Clerk

Job Title: Customer Service Representative

Job Summary:

• Our growing wholesale business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities and Duty:

• Place sales orders with customers
• Arrange the shipping for orders
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
• Continuously improve the services through feedback

Work Hours and Location:

• The Work hours will be Monday through Friday 7am – 4pm Eastern Time but hours will vary as necessitated by business.
• Applicant’s Location: All applicants must work in the office in Waverly, OH.

Requirements and Experience:

• Must be well-organized and able to multi-task.
• Excellent communication, verbal and written communication skills.
• Must be comfortable with computers and have basic computer literacy (ERP system, Microsoft Office, Smartphones, Emails, Internet Research, and Basic Computer Troubleshooting).
• A high school diploma or higher.
• 3+ years’ experience
• Worked with Cabinetry and related industry preferred
• Able to resolve conflicts amicably with customers

Job Type: Full-Time

About Valleywood Cabinetry

At Valleywood we’re proud to have been founded by a team of tenured cabinet industry professionals, experienced in all facets of the kitchen and bath business, lending cabinetry expertise more than a century old.

If you want to get more information about us, please view our website at https://www.valleywoodcabinetry.com/company/about-us/

At Valleywood we’re proud to have been founded by a team of tenured cabinet industry professionals, experienced in all facets of the kitchen and bath business, lending cabinetry expertise more than a century old.

If you want to get more information about us, please view our website at https://www.valleywoodcabinetry.com/company/about-us/