Customer Service Representative - Now Hiring

• Serve as the main point of contact for all customer claims, including product, shipping, pricing, and order discrepancies
• Own the end-to-end claims process, from intake through resolution and closure
• Validate claim accuracy using order history, shipment data, and supporting documentation
• Communicate professionally with customers regarding claim status, expectations, and outcomes
• Ensure timely resolution of claims in alignment with company policies and service standards
• Maintain detailed and accurate records of all claims within the system

• Assist with initial order entry in OCR system(ESKER), ensuring accuracy in pricing, product selection, and shipping details
• Process EDI orders, validating data integrity and resolving discrepancies as needed
• Ensure compliance with customer-specific requirements and service agreements

• Serve as part of the front-line phone queue, handling inbound customer calls in a professional and timely manner
• Answer customer inquiries related to order status, tracking, and freight costs
• Triage and route account related questions appropriately while maintaining ownership of customer experience
• Ensure timely follow-up and resolution for all customer interactions

• Maintain and update CRM system data in Salesforce including customer records, contact information, and account notes
• Document customer interactions, claim details, and key communications accurately within CRM and ERP systems, as requested by Customer Service Manager
• Support data clean-up initiatives and ensure consistency across systems as requested/required
• Assist with reporting or data pulls as needed to support customer service and claims tracking

• 2–5 years of experience in customer service, order management, or claims processing (manufacturing environment preferred)
• Experience working with ERP systems (SAP preferred) and EDI order processing
• Familiarity with CRM systems and data management
• Strong problem-solving and investigative skills
• High attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Teams)

• Ownership & accountability
• Customer focus
• Cross-functional collaboration
• Strong communication skills (verbal and written)
• Process mindset and continuous improvement
• Critical thinking and attention to detail

Compensation / Pay Rate (Up to): $20.00 - $25.00