Network and Server Support for Data Center - onsite NYC

Experienced techs are needed for on-call Server/Newtork/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24X7, all shifts as needed.

Focus will be on – rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.

•    LOAD IN / LOAD OUT for Data Center
•    Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000  and Dell MD3460s
•    Monitoring experience. Setup and monitor alerts for hardware issues
•    Create tickets with respective vendors and resolve issues - end to end
        -   SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
        -   Less than 2 days to fix hardware issues
        -   Availability on weekends for Server 1 issues
 

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