Spa Receptionist, Retail & Guest Experience Coordinator

About the role

We are looking for a Guest Experience Host who enjoys welcoming people, creating memorable first impressions and delivering exceptional hospitality. If you've worked as a receptionist, concierge, front desk associate, guest services representative, salon coordinator, spa receptionist or luxury retail advisor, this role may be an excellent fit.

Perfect for candidates with experience in: salons, spas, beauty retail, esthetics, luxury hospitality, boutique hotels, wellness clinics, concierge services or premium customer service.

Create the feeling of being expected

ROOT Head Spa is building a new kind of scalp wellness, retail and hospitality experience in Los Angeles.

We are looking for a Spa Receptionist, Retail and Guest Experience Coordinator who enjoys making people feel welcomed, comfortable and looked after.

Known within ROOT as a Guest Experience Host, you will manage appointments and transactions while helping shape the emotional tone of every visit. This is more than a traditional receptionist position. You are the first welcome, the connection between departments and often the last impression a guest carries with them.

Required qualifications

• Legally authorized to work in the United States.
• Available for the required schedule, including evenings and weekends as assigned.
• Strong spoken and written English.
• Comfortable using booking, point-of-sale and communication systems.
• Able to manage multiple priorities accurately.
• Comfortable supporting retail, rebooking and membership conversations.
• Professional and discreet with guest information.
• Reliable, punctual and able to complete opening or closing duties.

Preferred experience and assets

• Experience with Zenoti or other salon booking software.
• Spa, salon, hospitality or wellness reception experience.
• Professional haircare or scalp-care product knowledge.
• Beauty retail or luxury retail experience.
• Hotel, concierge or membership-service experience.
• Experience selling memberships, packages or gift cards.
• Additional language skills.

This job may be for you if...

You genuinely enjoy making people feel comfortable. You remember details, notice what others may need and take pride in creating a smooth experience.

You are calm, warm and quietly enthusiastic. You can create connection without becoming overly familiar.

You enjoy helping guests choose products, memberships or future services when the recommendation is genuinely useful. You understand that accuracy is part of hospitality.

What you will do

• Welcome guests and introduce them to the ROOT experience.
• Manage check-in and checkout through Zenoti or other salon booking software.
• Confirm appointments, guest details and service information.
• Offer slippers, tea and other ROOT hospitality rituals.
• Guide guests through arrival, analysis, treatment and departure.
• Manage telephone, email and text communication.
• Schedule, reschedule and rebook appointments accurately.
• Process payments, gift cards, memberships and service packages.
• Maintain complete guest notes and profiles.
• Support walk-ins, waitlists, schedule gaps and guest recovery.
• Maintain a calm, organized arrival area and polished retail displays.
• Learn ROOT's service menu and product collection.

Hospitality at ROOT

Hospitality is not about performing a script. It means recognizing the guest in front of you and adjusting your approach.

One person may appreciate a warm conversation. Another may want quiet guidance after a stressful day. The goal is for guests to feel that they were expected - not processed.

Retail, memberships and rebooking

• Learn the ROOT product collection and basic product purposes.
• Accurately process retail transactions.
• Maintain polished product displays and testers.
• Support product launches and promotions.
• Explain memberships, packages and gift cards.
• Support confident, pressure-free rebooking.
• Follow up on approved recommendations.
• Contribute to individual and team goals.

Growth, Recognition & Career Development

At ROOT, we believe professional growth begins with personal growth.

We are committed to creating an environment where people feel supported, challenged and inspired to become the best version of themselves. Through continuous learning, meaningful feedback and shared experiences, we help our team members build confidence, develop mastery and grow as both professionals and people.

Our growth bands provide a visible pathway for development, recognizing growth in skill, contribution, leadership and guest care. Our goal is to help you build a meaningful career, not just hold a position.

Join ROOT

Every great guest experience begins with the right team. It begins with people like you.

Immediate openings are available. Paid training begins this summer, with our Los Angeles location opening in early fall.

We are ready to meet you.

About ROOT

At ROOT, we believe caring for others begins by caring for the people who make that experience possible.

Inspired by the Japanese philosophy of pause and presence, ROOT was created as a place where guests can slow down, reconnect and return to self. We often describe our experience simply: inhale, exhale. Every detail, from the welcome they receive to the treatment they experience, is designed to help guests leave feeling lighter, calmer and more connected than when they arrived.

We believe that same philosophy should exist behind the scenes.

Our team is rooted in continuous learning, meaningful relationships and professional growth. We believe in recognizing people who demonstrate curiosity, consistency, kindness and a commitment to excellence. As ROOT grows, we want our team members to grow with us through clear opportunities for learning, increased responsibility and career development.

If you are looking for more than your next job, we would love to meet you.

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