Office Administrator / Customer Service

Office Administrator / Customer Service

*Spanish speaking / Bi-Lingual Fluency Required*

*40-Hour Workweek - Monday through Friday 8:00-4:30 - No Nights or Weekends*

Support and assist the Office Manager in all facets of administrative and operational functions in the office and warehouse to ensure seamless business operations.

Review office policies and standard operating procedures

Identify opportunities for process and procedural improvements

Review incoming and outgoing orders and shipments for accuracy

Enter invoices and/or orders as needed, review invoices/billing for accuracy

Promote and cross-sell product lines to new and existing customers

Service existing accounts with the goal of building relationships and increasing sales

Identify new accounts to increase market share and bolster overall sales volume

Assist in marketing activities, and help implement new campaigns to include social media, website, direct mail, etc.

Review logistics operations (incoming/outgoing), identifying areas of cost/quality improvements

Assist with clients in the showroom as needed

Assist with conducting inventory counts and maintaining count accuracy

Assist in basic office maintenance as needed, keep showroom and office areas looking clean, professional, and organized

Spanish fluency strongly preferred

Maintain poise and professionalism in all business affairs

Any other duties required of the position

In this position you will wear many “hats”, as a small company we expect all employees to pitch-in and help as needed, where needed, and no two days are the same. The primary role will be assisting the Office Manager for successful operations, with elements of sales, customer service, and administrative tasks.

Minimum Qualifications:

3-5 years of work experience in an administrative/sales/office management role in construction/material sales industry

Exceptional attention to detail, and bring a sense of urgency to daily tasks

Strong organizational and time management skills, and ability to prioritize and multitask

Self-starter, driven, and able to work with minimal supervision

Excellent communication and interpersonal skills, both on telephone, text, and email

Strong problem-solving skills and analytical abilities

Proficient with Microsoft Office and Google products

Quickbooks experience preferred

Friendly and outgoing personality, positive, can-do attitude

Must be punctual and reliable, professional demeanor