Client Support (Dispatcher)

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for a Client Support Dispatcher

POSITION SUMMARY:

The Client Support (Dispatcher) role is responsible for coordinating, scheduling, and routing service requests to appropriate technical resources to ensure timely resolution and adherence to service level agreements (SLAs).

This position serves as the central point of coordination between customers, technicians, and internal teams, ensuring efficient workload distribution, clear communication, and seamless service delivery.

Job Duties

Monitor and manage incoming service requests via phone, email, and ticketing systems
Accurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability
Schedule onsite service visits while coordinating customer availability and expectations
Continuously adjust technician schedules to accommodate urgent or high-priority issues
Monitor ticket queues and proactively rebalance workloads during peak periods
Act as the primary liaison between customers and technical staff
Communicate updates, scope changes, and special instructions clearly to technicians
Track technician check-in and check-out activity for onsite engagements
Ensure all tickets are properly documented with accurate notes, status updates, and time entries

Additional Skills & Competencies

Strong attention to detail and follow-through
Ability to prioritize competing demands effectively
Customer-focused mindset with a commitment to service excellence
Team-oriented with the ability to collaborate across departments

Qualifications

3 years' experience in an MSP, service desk, or technical coordination role
Strong organizational and multitasking skills
Excellent written and verbal communication
Ability to remain calm and effective under pressure
Experience with PSA tools (ConnectWise, ServiceNow, or similar)

The Salary range for this position is $20.00 per hour - $23.00 Per hour

Benefits:

401(k) matching
Cell phone reimbursement
Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance

Work Location: On site, Eden Prairie, MN

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation details: 20-23 Hourly Wage

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Client Support (Dispatcher) - Now Hiring

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