Health Information Manager / Office Manager

• Maintains and upkeeps office equipment and furniture.
• Organizes repairs and upgrades.
• Follows through on maintenance agreements and contracts.
• Assists office layout planning and office moves, and with managing and maintaining IT infrastructure.
• Manages office supplies inventory and place orders as needed.
• Researches vendor pricing and delivery options.
• Works with IT specialists to troubleshoot computer and systems problems.

• Manages and maintains databases.
• Ensures the confidentiality of sensitive patient information by ensuring that only those directly involved with a patient's care are able to access the records.
• Tracks patient outcomes for quality assessments.
• Designs, analyzes, and generates medical reports for physician and administrators.
• Converts written documentation to electronic form for statistical and insurance billing purposes.
• Records electronic data for storage, retrieval, analysis, and reporting.
• Evaluates the organizations existing policies and procedures for HIPAA compliance by performing HIPAA risk assessments.
• Responsible for quality reporting for CEC and CESC.
• Collaborates with plan management, administration, and legal counsel to identify and address privacy policies and procedures that require improvement.
• Develops and assists with implementation of new and updated policies and procedures.
• Maintains policies and procedures related to PHI access and use; ensures strict adherence by all staff with access to PHI.
• Assesses methods and procedures used to store and transmit PHI; identifies security or other compliance risks and researches and recommends improvements.
• Maintains required records and supporting documentation including authorization forms, notices, and plan documents.
• Communicates with individuals regarding their right to inspect, amend, and restrict access to their PHI.
• Drafts and implements procedures for addressing and resolving complaints regarding the organizations privacy policies and procedures.
• Serves as the internal subject matter expert on HIPAA, maintaining current knowledge of HIPAA laws and regulations, and any other applicable federal and state privacy laws or regulations.
• Reports on changes in applicable laws and regulations and provides training as needed.

• Manages the medical records staff.
• Manages performance by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
• Recruits and selects new employees.
• Identifies and organizes training programs for employees.
• Delegates and coordinates work tasks.
• Works with Human Resources on personnel matters by facilitating the work and documentation on matters including, but not limited to, hiring, staff orientation, progressive discipline, performance improvement, and clinical competencies.
• Must comply with all HIPAA and safety policies, procedures, and regulations.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. To meet the business needs of the company duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor's degree in business or related field or equivalent combination of education and experience.
• At least 3 to 5 years' experience in office management and health information management; with at least 2 years' experience in supervising employees.

• Competencies include ethical conduct, business acumen, performance management, budget and resource development, strategic planning; demonstrated success developing and monitoring systems to manage both operational and programmatic work that involve high levels of collaboration.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Exceptional organizational, problem-solving skills, analytical, and customer service skills.
• Proficient in Microsoft Office products.
• Proficient in reporting software
• Excellent communication and professional leadership skills.
• Must have exceptional attention to detail.
• Personal qualities of integrity, credibility, and commitment.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

• Full-time position with a work schedule of Monday through Friday 8:00am to 5:00pm.
• Position operates in a professional office environment requiring minimal physical activity.
• Building meets required ADA standards and we will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
• Physical demands include but are not limited to:
• The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 25 pounds.
• Must be able to utilize office equipment such as desktop/laptop computers, copiers, printers, scanners, telephones and calculators.

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