Machine Operator / Mechanical Technician - (Entry Level)

Job Description:
As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of /Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing  at customer sites.

Skills/Experience:

·        Develop and maintain expert knowledge of all CLIENT/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to

·        customers during site visits.

·        Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-the-job training to customer maintenance teams as needed.

·        Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.

·        Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.

·        Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.

·        Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.

·        Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.

·        Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits

Required Skills:

·        High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.

·        Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.

·        Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.

·        Experience in packaging automation systems is preferred.

·        Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.

·        Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).