Customer Engagement Specialist - Full-time

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Greets clients and manages activity flow in busy reception area
• Responds to business phones including directing callers to appropriate staff, responding to voicemail messages left after hours within 24 hours of receipt, scheduling client appointments and reaching out clients who fail to report for appointments. 
• Manage client information in a specialized database that includes  follow-up appointment with 95% accuracy rate and route and close out cases in database within 24 hours.
• May perform client outreach duties
• Prepare outgoing mail, including shipments as requested, and ensure that mail is sent out each day.  Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time
• Ensure postage meter has sufficient postage for the week's mail
• Assist with copying, scanning projects as needed, sort and distribute faxes
• Assemble informational materials or packets as requested
• Assist with general reports, including data gathering via the computer system, printed reports or other available information
• Other duties as assigned

• High School diploma or General Education Diploma and one to two years clerical experience in an office setting, additional education not required but desirable
• Proficient in Microsoft Office Suite
• Excellent grammar, spelling, and typing skills
• Strong interpersonal skills and the ability to communicate clearly and professionally
• The ability to maintain confidentiality is a must
• Must interact one-on-one and in groups with individuals from a diverse range of backgrounds

All your information will be kept confidential according to EEO guidelines.

Pay range: $19/hr

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.