Billing Department Call Center Administrative Assistant

Job Summary: Handles incoming telephone call inquiries into the Billing Department, and assists with various Billing

functions. Must have stellar customer service skills.

Daily Duties

• Act as Billing office resource for patient and inter-departmental billing questions
• Research patient accounts in Athena practice management system.
• Process incoming patient credit card payments
• Update patient demographics in Athena practice, as needed
• Refer patients to Financial Counselor and Self pay billing representative, as needed to resolve outstanding balances.