General Engineering Technician / Technologist 3

Role and Responsibilities Summary: Responsible for the estimating and handling of a variety of residential and commercial property damage claims including fire, water, wind, and collision. Candidates must be empathetic and provide excellent customer service. Candidates should be self—motivated and able to sell services in a fast-paced environment.

Duties and Responsibilities include the following. Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes site inspections on all project assignments as well as gathers and inputs data compiled during field inspections in order to prepare accurate, timely estimates.
• Negotiates directly with insurance representatives and third- party administrators.
• Works directly with property owner to address and resolve time sensitive property damage claims.
• Shows compassion with property owners and project payees when dealing with their loss.
• Maintains accurate logging of all relevant communication pertaining to each job file and ensures compliance with all third-party provider performance standards.
• Demonstrates the ability to be detail oriented and the ability to manage a large amount of information with multiple, time sensitive tasks.
• Demonstrates proficiencies in the knowledge of general construction and property damage restoration means and methods.
• Takes instruction from assigned manager and communicates with them on a regular basis.
• Performs other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professionalism
• Empathy skills
• Detail orientation skills
• Oral and written communication
• Time management
• Commitment to Customer Service
• Working knowledge of construction means and methods.
• Ability to troubleshoot and problem solve
• Possess good organization and verbal communication skills.
• Displays strong collaborative ability with peers, subordinates and managers.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Xactimate, PSA, Encircle, Luxor CRM and Microsoft Outlook.

Required Education and Experience

• College Degree – 2 or 4 year
• 2-4 years' experience in construction estimating or related field experience

Specialized Training:

• IICRC FSRT
• IICRC WRT
• IICRC ASD
• IICRC OCT

Certificates and Licenses:

• WI Dwelling Contractor
• Valid Driver's License

Equipment:

• Ipad/Tablet
• Smartphone
• Laptop
• Measuring Tools
• Ladder
• Other Misc. Equipment As Needed

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates partially on job sites. These sites may be damaged by fire, flooding, wind damage or other structural damage.
• Must be able to move freely over uneven and/or debris ridden sites.
• Reporting and management interaction occur in a professional office setting.
• Lifting may be required.
• Site inspection (post disaster and during/post restoration) will be expected.
• Travel within the region (tri-state area) may be requested.
• While performing the duties of this job, the employee is often exposed to wet or humid conditions (non-weather); hot or cold conditions (weather), fumes or airborne particles; and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to

- Walk; sit; use hands; and talk or hear.

- The employee is frequently required to stand.

- The employee will be required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

- The employee must occasionally lift and/or move up to 50 pounds.