Quick Lane Manager | High-Volume Ford Operation - Now Hiring

11111 S Virginia St., Reno, NV 89511

Previous Automotive Service Management or Service Advisor Experience Required.

is seeking an experienced, results-driven, and customer-focused Quick Lane Manager to lead and grow our high-volume Quick Lane operation. This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys coaching a team to success, and is passionate about delivering an exceptional customer experience.

In this role, you'll oversee the daily operations of our Ford Quick Lane department, lead a team of four Service Advisors, and work alongside them by actively assisting customers and writing service. You'll play a key role in growing the business by increasing customer retention, improving hours per repair order, maximizing fixed gross profit, and ensuring an efficient, customer-focused operation. If you're a proven leader who enjoys developing people, building strong customer relationships, and making a measurable impact on department performance, we'd love to hear from you.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and career advancement opportunities
• Employee discounts
• A supportive, team-focused culture with one of Northern Nevada's premier Ford dealerships

Responsibilities:

• Manage, mentor, and develop a team of four Quick Lane Service Advisors.
• Write service and assist customers throughout the day to ensure efficient workflow and exceptional customer satisfaction.
• Increase department fixed gross profit and improve hours per repair order (HPRO).
• Drive sales of maintenance and repair services through effective customer communication and recommendations.
• Work closely with the Quick Lane Shop Foreman to maximize technician productivity and shop efficiency.
• Partner with the Service Drive Manager to ensure seamless operations between the service drive and Quick Lane.
• Monitor daily performance metrics and implement strategies for continuous improvement.
• Resolve customer concerns promptly and professionally.
• Maintain a positive, team-oriented work environment focused on accountability and growth.

 

Qualifications:

• Previous automotive service management or service advisor experience required.
• Quick Lane or Ford dealership experience preferred.
• Experience with CDK Drive and Xtime service software is preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and customer service abilities.
• Proven ability to grow sales and achieve department performance goals.
• Organized, self-motivated, and able to thrive in a fast-paced environment.
• Valid driver's license and acceptable driving record.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.