AV Technician

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development

One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.

• Position: AV Technician
• Location: Fort Eustis, VA
• Position Type: Permanent position
• Travel: N/A

Job Description

• On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down”
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
• Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
• Managing site inventory and spares with the use of a database
• Managing/completing Quarterly Preventive Maintenance project and weekly status reports
• Creating/resolving break-fix tickets by monitoring the client ticketing system
• Escalating large break-fix issues and workarounds to the VC Lead Technician
• Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.

Qualifications

• Required - Secret Security Clearance
• CTS Certification (must be able to obtain within 6 months of hire)
• Required - Security+ CE Certification (IAT Level II)
• 2+ years audio/visual experience desired
• Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Excellent customer service and written/verbal communication skills.
• Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Employee Benefits:

• Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.
• Tuition assistance for continuing or career-related education.
• Our cultural focus is on people and results - not bureaucracy.
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success.
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed.
• You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
• Casual workplace
• An open-door policy with all management