Customer Service Representative

Customer Service Representative *Albuquerque, NM | On-Site*
*$18.00-$19.00/hr. | Contract-to-Hire*
Looking for a career-not just a job? Join a growing customer service team where your hard work is recognized, your development is supported, and your opportunities to advance are real.
What You'll Do
* Handle 40-50+ inbound customer calls daily
* Assist customers with billing, payment arrangements, and account inquiries
* Support service activations, disconnections, and account updates
* Respond to customer inquiries via phone, email, and chat
* De-escalate challenging situations with professionalism and empathy
* Navigate multiple systems simultaneously while delivering excellent service
What We're Looking For 1+ year of call center or high-volume customer service experience
Excellent communication and problem-solving skills
Ability to remain calm under pressure and resolve customer concerns
Comfortable multitasking across multiple applications and dual monitors
Strong attendance, reliability, and a commitment to career growth
Why Join Us? Contract-to-hire opportunity with long-term career potential
Clear advancement and promotion pathways
Monthly performance incentives
Annual pay increases and growth opportunities
Comprehensive benefits upon conversion
Supportive team culture focused on employee success
If you're customer-focused, dependable, and ready to grow your career with a respected organization, *apply today!*
*Job Type & Location*This is a Contract to Hire position based out of Albuquerque, NM.
*Pay and Benefits*The pay range for this position is $18.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Albuquerque,NM.
*Application Deadline*This position is anticipated to close on Jul 31, 2026.




About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.






About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.