Occupational Health Specialist

Position Summary
This position provides front line support for Ais clinical processes, which includes but not limited to in/outbound calling to schedule candidates for testing (drug, breath & alcohol, and physical exams), requesting and coordinating the retrieval of results from clinics, and/or assisting in the general data and file management of Ais clinical programs.

Essential Duties and Responsibilities
This position includes the following responsibilities. Other duties may be assigned to meet business needs.
    Perform data entry and/or data file management using word processing, spreadsheet or database commands across one or more business units and format material as required
    Creation of client paperwork and reports using Microsoft Office Outlook, Word, Excel, MicroStrategy, and Adobe Acrobat Pro
    Client, applicant and vendor interaction via phone and e-mail
    Provides timely updates and assistance that enables teams to provide professional communications to the client
    Performs analysis and identifies potential problems or discrepancies prior to contacting clients, applicants or vendors
    Identify exceptions to the standard operating procedures of the position and escalate them as necessary
    Consistently meet the established daily unit quota for the position based on the services being performed
    Produce quality output and accuracy/error rate within thresholds defined by the position, with and without direct supervision
    Work accurately and effectively as a team contributor on all assignments
    Basic clerical duties
Qualification/ Requirements
    Computer literate with a working knowledge of Microsoft Office Outlook, Word, Excel and Adobe Acrobat Pro
    Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence
    Must present a helpful demeanor, customer service orientation and demonstrate the ability to be a contributing team member in a fast paced, ever changing environment
    Handle multiple projects with changing priorities, while working both independently and as part of a team
    Effective communicator with the ability to follow both oral and written instructions
    Strong organizational and follow through skills and particularly strong attention to detail
    Properly handle confidential information and records
    Strong keyboard skills (60 WPM, 95% accuracy)
    
Supervisory Responsibility
    This position has no supervisory responsibilities.

Position Type/Expected Hours of Work
    The position is a full time position
    The employee must be available and present for pre-determined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., M-F, and must work 37.5 hours each week to maintain full-time status.
    Some flexibility in hours is permitted. Part time employment may also be considered if agreed upon in advance with management

Travel
    No travel requirements for this position

Education/Training/Experience
    High School Education or GED equivalent

Compensation details: 14.5 Hourly Wage

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