Village Coordinator

Job Description:\n\n \n\nVillage Coordinator\n \nABOUT US\n \nFounded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.\n \nAre you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!\n \nWhat are you passionate about?\n \nAt Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.\n \nHope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.\n \nCould our mission be your mission?\n \nLearn more about us @ hopesolutions.org \n \nTEAM SNAPSHOT\n \nWe're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. \n \nWe'd like to learn more about you—apply for the role! What's our team like? \n \nHere's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.\n \nA FEW OF US...\n \nDeanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.\n\nAlex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.\n \nChristina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time.\n \nBeth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling.\n \nBill—Vice President of Programs—Resides with his partner. Licensed Marriage and Family Therapist with 25+ years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.\n \nCayla—Director of Evaluation & Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.\n \nDebbie—Director of Development & External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications.\n \nDominick—Director of Re-Entry Housing & Services—A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.\n\nJennifer—Vice President of Strategy & Development—A California native, she spends her time with her loved ones hiking and exploring the region's coffee shops, farmer's markets, and festivals. She likes reading adventure novels and leadership books, as well as playing new board games and video games, and loves a good conversation. \n\nKristina—Director of Human Resources—With over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun.\n \nMashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member.\n \nRena—Director of Finance—Born and raised in Contra Costa County – California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking, hosting dinner parties and hiking with her husband and two daughters.\n\nTanya—Director of Rapid Re-Housing & Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.\n \nWHO WE ARE LOOKING FOR:\n \nHope Solutions seeks an energetic and dedicated Village Coordinator for the Tiny Village Spirit (TVS) program who is flexible, responsive, and committed to supporting the needs of our clients. We are looking for compassionate, service-driven individuals who fundamentally believe in the potential of others and thrive in a collaborative, community-based environment. \n\nThe Village Coordinator provides a range of services to clients, including case management, housing navigation, advocacy, and financial support (such as move-in assistance), all in support of assessing client goals and helping individuals achieve safe, stable housing. This role focuses on supporting individuals experiencing homelessness as they transition into and maintain housing stability within a supportive community setting. \n\nIn addition to direct service responsibilities, the Village Coordinator supports the day-to-day operations of the Tiny Village site by incorporating property management-related duties. This includes assisting with unit readiness, coordinating move-ins and move-outs, monitoring site conditions, submitting and following up on maintenance requests, and helping ensure a safe, clean, and well-maintained living environment for all residents. \n\nThe Village Coordinator collaborates closely with interdisciplinary team members and community partners to provide coordinated, client-centered care. This position supports program goals of reducing homelessness, promoting housing stability, and fostering a safe and supportive community for residents. \n \nSupervisory Responsibility: None\n\nWHAT WILL YOU DO:\nClient Support: \n\nMeet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing. \nAssist with data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data. \nAssist Team members on an as-needed basis with assessing client needs and service planning.  \nAssist clients with “document readiness” (gathering and maintaining verification documents required for housing applications) \nResearch and identify housing opportunities for clients as requested or needed. \nAssist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers. \nProvide applicants with housing-related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities. \nPartner with Department staff and other community partners as needed to ensure coordination of care. \nTransport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis. \nApply knowledge of residential leases to educate clients regarding their rights and responsibilities. \n\n \nProperty Management:  \n\nEnsure unit vacancies are filled within 45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.  \nEnsure timely and high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.  \nAssist with resident intake/certification/verification paperwork.  \nMaintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants.  \nEnsure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.  \nEnsure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable.  \nManage resident complaints and issues.  \nCalculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff.  \nMaintain good working relationships with landlords/owners who lease to Hope Solutions.   \n\n \nLandlord/Community Outreach and Engagement: \n\nWork with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services. \nMaintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs. \nDevelop outreach and marketing strategies to identify landlords and build housing inventory. Present to interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies. \nIn partnership with Hope Solutions, brokered housing and property management staff collaborate regarding shared housing resources. \nProvide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing. \nCreate and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors). \n\n \nCultural Responsiveness: \n\nAwareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively. \nKnowledge of and commitment to concepts and issues tied to social justice and housing justice. \nExperience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals. \nParticipate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. \n\n \nOrganizational/Administrative Responsibilities: \n\nProfessionally represent Hope Solutions in all circumstances. \nComply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety. \nComply with all local, state, and federal regulations and Hope Solutions policies and procedures. \nComplete required administrative paperwork and reports in a timely and accurate manner. \nAttend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies. \nComplete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner. \nDocument all services provided in a timely manner. \nAssist with data generation for reports and funding applications as needed. \nPerform other duties and responsibilities as assigned. \nOn-call, after-hours, and backup work may be required. \n\nWork Location Classification  \n\nMobile: Work is performed across multiple locations and in the field rather than at a single fixed site. Staff travel as needed to meet with clients, partners, and operational needs. This classification applies to all Program Direct Service staff.  \nWork from home must be approved in advance by the Program Director or Manager. Written approval (email) is required.   \nAll new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.   \nProgram staff are expected to structure the workday with approximately six hours of face-face work and approximately two hours of administration/documentation time (this time can be averaged during a given week or month, depending on client and program need and with approval of the supervisor).    \nClient-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.    \nThis expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.   \nWhen requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time.   \nWhen approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.  \n\n \nPosition Qualifications: \n\nKnowledge of and belief in “Housing First” philosophy and strategies. \nPassion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities. \nBA degree in social work or related field; equivalent experience will be considered. \nMinimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges. \nKnowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties. \nBi-lingual in English/Spanish preferred. \nOutstanding written and verbal communication skills. \nComputer proficiency in the use of Microsoft and database applications. \nMust have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work. \nMust pass LiveScan screening and TB test. \nSalary contingent upon skill and experience. \n\n Physical Qualifications: \