Job File Coordinator/Dispatcher

Job File Coordinator/Dispatcher

Location: Alexandria, VA
Employment Type: Full-Time

Join Our Team

We're looking for a highly organized, detail-oriented Job File Coordinator/Dispatcher to support our work processes. If you thrive in a fast-paced environment, enjoy keeping projects organized, and take pride in providing exceptional customer service, we'd love to hear from you.

In this role, you'll help coordinate water/mold/bio restoration projects from the initial customer call through project completion. You'll work closely with production managers, technicians, estimators, customers, and insurance partners to ensure projects stay on track, documentation is complete, and customers receive an outstanding experience every step of the way.

What You'll Do

• Coordinate water/mold/bio mitigation projects from start to finish.
• Communicate with customers to provide updates and schedule appointments.
• Maintain organized and accurate electronic job files.
• Review project documentation, including photos, moisture logs, and work authorizations.
• Support estimators by preparing complete job documentation.
• Prepare completed files for billing and assist with insurance documentation.
• Monitor project progress and follow up on outstanding items.
• Maintain Work in Progress (WIP) tracking.
• Collaborate with field teams and office staff to ensure projects move efficiently.
• Cross-train to support other administrative functions as business needs require.

What We're Looking For

• Excellent organizational and time management skills.
• Strong attention to detail.
• Outstanding customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with the ability to work independently.
• Professional, dependable, and adaptable.
• Strong computer skills, including Microsoft Office and Google Workspace.
• Experience with restoration, construction, insurance, or service-based industries is a plus but not required.

Preferred Experience

Experience with any of the following is a plus:

• WorkCenter
• Xactimate
• DASH
• Alacrity
• Slack

What We Offer

• Competitive pay
• Paid time off
• Health, dental, and vision benefits
• Paid training and career development
• Opportunities for growth within a rapidly expanding company
• Supportive team environment

Why Join Us?

We're looking for someone who enjoys bringing order to busy days, communicating with customers, and helping teams succeed. Your work will play a vital role in ensuring projects are completed efficiently while delivering an exceptional customer experience.

If you're organized, proactive, and enjoy working in a collaborative environment where no two days are the same, we'd love to meet you.

Apply today and become part of a team dedicated to helping customers recover when they need us most.