Psychiatric Care Coordinator

• Assist with coordination, scheduling, and care of all psychiatric care-related referrals.
• Assist with managing provider schedules; ensure efficient scheduling in accordance with provider productivity standards.
• Provide assistance with triaging appointments based on assigned client status and conducting follow-up calls when needed
• Answer phone calls related to pharmacy or scheduling concerns
• Collaborate with pharmacies to ensure accurate information is provided and to resolve any issues that arise
• Responsible for sending and collecting forms from clients as needed
• Managing Psychiatric Care inbox by answering and following up on emails to ensure timely responses
• Additional duties as assigned by the Supervisor

• High School Diploma or GED
• Bilingual (Spanish) preferred
• Minimum of 2 years’ experience in a healthcare support role 
• Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
• Knowledgeable in HIPAA Regulations 
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Accountability and integrity
• Excellent organizational and prioritizing skills
• Ability to complete work independently as well as in collaboration with team members
• Demonstrates emotional intelligence in personal interactions
• Good, professional communication skills - written and verbal
• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.