Mobile Crisis Responder

Mobile Crisis Responder

Location: Park Forest, IL
Schedule: Full-Time (Evenings & Weekends Required)
Pay Range: $16.82 – $20.19/hour (based on experience)

Make an Immediate Impact When It Matters Most

Aunt Martha’s Health & Wellness is deeply committed to strengthening the well-being of our communities by providing equitable, compassionate, and responsive care. As a Mobile Crisis Responder, you will play a critical role in supporting youth and families during moments of acute mental health crisis—meeting people where they are and helping restore safety, stability, and hope.

This is a hands-on, fast-paced role for professionals who remain calm under pressure, lead with empathy, and are motivated by meaningful, real-time impact.

Position Summary

The Mobile Crisis Responder provides in-person crisis intervention services to youth under the age of 21 experiencing significant mental health emergencies that may pose a risk to themselves or others. Responders deliver immediate assessment, stabilization, safety planning, and connection to ongoing care to prevent escalation and unnecessary hospitalization.

What You’ll Do

• Respond to crisis referrals within Designated Service Area (DSA) #25

• Accept and respond to CARES line referrals on a no-decline basis

• Arrive in person within 90 minutes of referral receipt

• Conduct screenings and assessments using the Illinois Medicaid Crisis Assessment Tool (IM-CAT)

• Provide immediate crisis stabilization, de-escalation, and short-term intervention

• Develop short-term crisis and safety plans with youth and families

• Coordinate reunification, family-generated placement, or psychiatric hospitalization when necessary

• Complete all crisis documentation accurately and in real time

• Collaborate with Care Coordinators and participate in short-term Child & Family Team (CFT) involvement for Pathways clients

• Provide follow-up, linkage, and referrals to appropriate community resources

• Maintain on-call availability during scheduled shifts

• Participate in supervision, team meetings, trainings, and community outreach efforts

• Comply with all Illinois mandated reporting laws and agency protocols

Trauma-Informed Care Commitment

All Mobile Crisis Responders practice trauma-informed care grounded in the 5 S’s:

• Safety – Physical and emotional

• Self-Regulation – Managing emotions during crisis response

• Supportiveness – Respectful, compassionate engagement

• Strengths – Identifying and reinforcing client resilience

• Self-Care – Addressing secondary trauma and stress

What We’re Looking For

Education & Experience

• Bachelor’s degree in Social Work or a related human services field required

• Minimum 1 year of experience working with at-risk youth and/or crisis response

Additional Requirements

• Availability for evenings, weekends, and flexible scheduling

• Ability to transport clients using a personal vehicle

• Strong documentation, communication, and de-escalation skills

• Openness to feedback and continuous professional growth

Licensure & Documentation

• Valid Illinois driver’s license with a clean driving record

• Proof of current automobile insurance

Compensation & Benefits

• Hourly pay: $16.82 – $20.19

• Medical, Dental, and Vision Insurance

• Life & Disability Insurance

• Paid Vacation, Sick Time, and Holidays

• Retirement Plan

• Employee Assistance Program (EAP)

• Employee discounts on mobile plans, dining, and other services

Equal Opportunity Employer

Aunt Martha’s Health & Wellness is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual