Guest Service - Temecula KOA at Vail Lake Resort

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Job Hours

• Full-time position: 30-40 hours per week depending on the occupancy of the campground
• Most working hours will be in the evenings Thursday - Monday  12pm-11pm 
• Some daytime shifts 9am-5pm needed depending on the occupancy of the park
• $17.50/hour and up depending on experience
• Reports to the Outdoor Guest Services Manager

RESPONSIBILITIES

Ensures customers receive a high level of service consistent with our customer service philosophy

Help to ensure the safety of guest and campground property with attentive observation and action

Coordinate with Office staff for late guest arrivals

Coordinate with campground staff on problem resolution

Learn and operate Campground Management system

Communicate with all staff and management using Microsoft Teams

Enforce campground policies and implement solutions consistent with goals of park

Proactive guest management to ensure positive environment for all guests

Welcome after hours guests and complete check in process

Light custodial work to maintain high standard of cleanliness in all facilities

Filling LP gas tanks during office hours

Light Pool Maintenance

Help facilitate the day use pass for mountain bike guests

Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.

Good customer service and communications skills

Able to work with others and work independently

Licensed Driver-able to operate light vehicles safely on and off property

Professional Appearance and attitude towards guests and fellow team members

Communicate professionally and patiently

Be on your feet during shift and able to lift at least 50 lbs.

Ability to thrive in a fast-paced environment

General knowledge of maintenance and use of common repair tools

PM21

Compensation details: 17.5-17.5 Hourly Wage

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