Automotive Service Manager – Career Advancement

6600 S Westnedge Ave., Portage, MI 49002

Generous Pay Plan!

Great Training, Benefits & Career Advancement!

is seeking a dedicated Service Manager to join our team. This is an exciting opportunity for someone with strong leadership skills and a passion for customer service. If you thrive in a dynamic environment and are committed to delivering high-quality service, we want to hear from you.

Why Work For Us?

At Cole Buick GMC, we value our employees and strive to create a positive work environment. We offer opportunities for growth and advancement, as well as a comprehensive benefits package. Join our team and be part of a company that is committed to excellence in service and customer satisfaction.

We Offer Excellent Benefits:

• Generous pay plan!
• Health and dental insurance
• 401(k) plan with employer match
• Paid time off
• We are closed on major holidays!
• Employee discounts on vehicles, service and more!
• Career growth and advancement
• Family-owned and operated
• A positive and professional work environment

Responsibilities:

• Oversee the service department operations to ensure efficiency and effectiveness
• Manage service staff, including hiring, training, and performance evaluations
• Ensure customer satisfaction through effective communication and service delivery
• Develop and implement service department processes and procedures
• Monitor and manage service department budgets and financial performance
• Collaborate with other departments to enhance customer experience
• Stay updated on industry trends and best practices

Requirements:

• Required: Previous experience in a service management role within the automotive industry
• Required: Strong leadership and team management skills
• Required: Excellent communication and interpersonal abilities
• Required: Knowledge of automotive service and repair processes
• Preferred: Bachelor's degree in business or a related field
• Preferred: ASE certification
• Required: Valid driver's license and good driving record