Account Manager

POSITION SUMMARYThe Account Manager works with customers to coordinate the development and launch of new soap products. The Account Manager pulls all aspects together, from formulation to packaging, working closely with our Sales, Technical, Quality and Manufacturing teams. The Account Manager manages new product launches and acts as customer's liaison, tracking orders from receipt through the shipping process. The Vanguard manufacturing campus is a 14-acre site producing 40-50 million pounds of product annually with over 100 employees.KEY RESPONSIBILITIESPrimary day-to-day contact with assigned customers and maintain positive ongoing relationships and establish buying cycles, customer needs, and create a customer supplier relationshipLeverage market data to quickly respond to new developments in the customer's businessResponsible for service and support of managed inventory tasks to drive results.Understand Vanguard's Value Proposition and can clearly articulate to customers, providing solutions to grow profitable salesCommunicate in an organized, clear and concise manner to effectively express ideas, plans, actions, and projects to support customer needsDevelop and implement account penetration strategies to include customer business reviewsDocument, analyze, and understand impact of customer-focused activities to increase productivity and sales within assigned customers/marketsServe as the primary contact for on-boarding, training, and support for Program AssociatesPlanning & executing new product launches-before, during, and after launchMonthly collection of KPI information for management reviews and customer business reviewsManage multiple projects while interfacing with different internal and external contactsMentor and coach Program/Account AssociatesDevelops and execute strategies for targeted growth while holding self and team accountable.KEY CAPABILITIESExperience in working with complex, multi-divisional, multi-geographical customersExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)Strong presence with exceptional communication skills (written, verbal, and presentation)Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Teams)Knowledge of Supply Chain is a plusExceptional communication skills, highly organized, collaborative and detail orientedStrong attention to detail is a mustStrong analytical skills and ability to solve problems in a structured mannerQUALIFICATIONS3-5 years of experience in account management, program management, sales, customer service, or another client-facing roleEDUCATIONBachelor's degree required. Preferred majors: Business, Economics, Sales, Marketing or equivalent.