Customer Support Specialist (Aerospace)

Job Description:

• The Asset Management Program (AMP) team supports operators through the lease and exchange of major aerospace components.
• We are seeking a detail-oriented, customer-focused professional to assist with key Asset Management activities related to our rotable pool.

Responsibilities:

• Serve as a primary point of contact for customers, providing asset availability details, preparing quotes, and supporting lease and exchange transactions for major rotable components.
• Support airlines and Maintenance, Repair & Overhaul (MRO) facilities for all Aerostructures OE aircraft and engine configurations, including Aircraft on Ground (AOG) situations.
• Manage communication with external customers via phone and email to ensure timely, accurate, and professional service.
• Coordinate internally with Aftermarket Technical Services, MRO partners, Distribution Centers, Licensing, Finance, Pricing, and other functional groups to facilitate smooth transactions.
• Collaborate with internal support teams to gather, input, and update data within MS Dynamics and Salesforce.

Requirements:

• 2+ years customer support
• Exemplary verbal and written communication skills
• Proficient organizational skills with ability to prioritize and complete tasks with minimal direction
• Able to solve customer problems utilizing resident processes/systems
• Fully competent in Excel, Word, Outlook, PowerPoint.

Preferred:

• Previous aerospace experience
• Ability to create PowerBi reports

Education:

• BA/BS
• Business or Engineering degree Preferred

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.