Career Development Specialist

Career Development Specialist

Department: Jobs Plus
Reports To: Program Director
Employment Type: Full-Time | Non-Exempt
Compensation: $21.64 - $24.05 per hour
Direct Reports: None
Work Location: In-person

About Fedcap NYC Inc.

At Fedcap NYC Inc., we believe employment changes lives. Through workforce development, career coaching, education, and supportive services, we help individuals overcome barriers and achieve long-term economic independence.

As a Career Development Specialist, you'll play a vital role in helping individuals identify career goals, build confidence, access resources, and secure meaningful employment opportunities that lead to long-term success.

Make a Difference in Someone's Career Journey

Are you passionate about helping people achieve their goals?

Do you enjoy coaching, mentoring, problem-solving, and building strong relationships?

As a Career Development Specialist, you'll serve as a trusted guide for individuals throughout their employment journey. You'll help participants navigate barriers, create career plans, connect to resources, and stay motivated as they work toward stable employment and financial independence.

This role is ideal for professionals who enjoy a combination of:

• Career Coaching
• Case Management
• Workforce Development
• Human Services
• Education and Training
• Community Engagement

What You'll Do

As the primary point of contact for a caseload of approximately 100+ participants, you will provide individualized guidance and support from enrollment through program completion.

Career Coaching & Employment Planning

• Develop personalized career plans aligned with participant goals, interests, strengths, and employment aspirations.
• Help participants identify career pathways that lead to sustainable employment.
• Evaluate when education, training, certifications, or volunteer opportunities may strengthen employability.
• Connect participants to job opportunities that align with their skills and career objectives.
• Provide ongoing encouragement, coaching, and accountability throughout the participant journey.

Case Management & Support Services

• Build strong, trusting relationships with participants.
• Conduct regular participant check-ins and progress reviews.
• Help individuals address barriers that may impact employment success.
• Coordinate referrals to internal and community-based support services.
• Support participants in accessing educational, wellness, financial, and employment-related resources.
• Maintain accurate documentation and case notes within required systems.

Participant Engagement

• Utilize multiple communication methods, including phone, email, text, virtual meetings, and in-person interactions.
• Create meaningful engagement strategies tailored to each participant's needs.
• Promote active participation in programs and ongoing engagement.
• Respond to participant inquiries within established service standards.

Performance & Outcomes

• Monitor participant progress toward employment goals and program milestones.
• Maintain timely and accurate documentation in Salesforce and Fedcap CARES.
• Review caseload performance and identify opportunities for improvement.
• Collaborate with supervisors and cross-functional teams to maximize participant success.
• Contribute to achieving program performance targets and employment outcomes.

You're a Great Fit If You Have

Education & Experience

• Bachelor's Degree preferred
• High School Diploma or equivalent required
• One year of experience in:
• • Workforce Development
  • Career Services
  • Case Management
  • Human Services
  • Social Services
  • Education
  • Healthcare Administration
  • Human Resources
  • Hospitality or Customer Service Leadership

Equivalent combinations of education, training, and experience will be considered.

Skills & Competencies

• Strong relationship-building and engagement skills
• Excellent verbal and written communication abilities
• Ability to motivate and coach individuals from diverse backgrounds
• Strong organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite, including:
• • Excel
  • Word
  • Outlook
  • Teams
  • SharePoint
• Experience working with databases, CRM systems, or case management systems
• Understanding of trauma-informed and person-centered service delivery

Why Join Fedcap?

When you join Fedcap, you're joining a team committed to creating opportunities and changing lives.

You'll gain experience in:

• Career Coaching
• Workforce Development
• Case Management
• Community Engagement
• Program Operations
• Employment Services

This role offers an excellent opportunity for recent graduates and early-career professionals interested in Human Services, Social Work, Psychology, Counseling, Education, Public Administration, Workforce Development, or Nonprofit Leadership.

Work Environment

This position operates in a professional office setting and utilizes standard office technology and case management systems.

Physical Requirements

• Frequent communication with participants, staff, and partners
• Regular standing, walking, and computer use
• Ability to occasionally lift to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Schedule

Full-time position.

Typically Monday through Friday, 8:00 AM – 5:00 PM.

Occasional evening hours may be required to support participant engagement and program activities.

Travel

Occasional travel between program locations for training, meetings, or coverage purposes.

Equal Opportunity Employer

Fedcap NYC Inc. is committed to building a diverse and inclusive workplace. We proudly provide equal employment opportunities to all applicants and employees and welcome candidates from all backgrounds, experiences, and abilities.

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded, and delivered.