Case Manager II - Community Health

FLSA Status:  Non-Exempt – Non Union

Job Mission:

Improve health outcomes for those with HIV by facilitating access to services through eligibility determination, resource navigation, and benefit assistance. Support the Health Integrated Services department by addressing barriers to services, and connecting individuals to community resources that promote health, stability, and self-sufficiency.

Performance Standards:

1.  Coordinate all aspects of eligibility determination and recertification for clients in the Health Integrated Services department, including collecting and verifying required documentation, maintaining compliance with program requirements, and ensuring timely enrollment and annual renewals for a high-volume caseload.
2. Conduct resource navigation and benefits assistance activities, including assessing client needs, facilitating referrals, assisting with applications for public benefits and assistance programs, and connecting clients to financial, food, housing, transportation, and other supportive services.
3. Collaborate with internal programs, healthcare providers, and community partners to coordinate services, reduce barriers to care, and increase awareness of available services through outreach and partnership activities.
4. Maintain accurate and timely documentation in client management and reporting systems, ensuring compliance with agency and funding source requirements.
5. Assist with program monitoring activities, quality improvement initiatives, data collections, audits, and site visits.
6. Other duties as assigned.

Qualifications:

1. Associate’s Degree or 3 years’ experience providing case management for individuals in crisis required. Bachelor’s Degree in Health/Human service field preferred.
2. Minimum of two (2) years’ experience working with low-income clients and vulnerable populations is required. Experience working with HIV+ populations preferred.
3. Michigan Department of Community Health Case Management Certification preferred. Must successfully complete the CHCMC within 6 months of hire date.
4. Minimum of two (2) years of experience using Microsoft applications in a Windows environment, Microsoft 365, and client management system software or similar database/data management systems.
5. Experience working with public benefits programs, community resources, eligibility determination process, and healthcare navigation is preferred.  
6. Valid driver’s license; valid automobile insurance and reliable transportation to be used for work-related travel required.
7. Bilingual in Spanish a plus.

Physical Job Description:

Job requirements in an 8 hour workday:

Sit: 6 hours

Stand: 1 hour

Walk: 1 hour

Movements: YES- Reach Above- reaching up into file cabinets

Weight Carried: Up to 10 lbs.- minimal carrying moving files and file storage boxes

Weight Lifted: Up to 10 lbs.- minimal lifting moving files and file storage boxes

Wage & Hours:

$21.70 per hour

40 hours per week; 52 weeks per year

Location: Pontiac

OLHSA IS A DRUG FREE WORKPLACE/ EQUAL OPPORTUNITY EMPLOYER

A private non profit 501c3 Michigan Community Action Agency. OLHSA is a part of a national network of Community Action Agencies that has been helping individuals, families and communities for over 60 years. OLHSA strengthen pathways to shared prosperity and drive community impact by providing innovative services, advocacy, and collaborative solutions for people and communities.