CDS Customer Support Specialists

Consumer Director Services (CDS) seeks a Customer Support Specialist to add to our team.

CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care. The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. We seek individuals who desire to work in a fast-paced, people-centered organization.

Position Summary: The Customer Support Specialist is the first point of contact for our members and their employees. A Customer Support Specialist will receive inbound calls, including resolving customer queries, recommending solutions, and guiding them through program processes.

Tasks:

· Supports incoming calls from the company’s members, employees, or the member's point of contact.

· Triage and respond to the caller's inquiries and resolve issues promptly and professionally.

· Support general inquiries for multiple departments.

· Verify caller demographics for all calls.

· Maintains accurate member data and updates demographics as needed.

· In-person support for members who visit the lobby.

· Respond to email and mail correspondence.

· Disburse documents from faxes, company email, or mail to other departments.

· Support employment verification for member's employees.

· Performs other related duties as assigned.

Skills/Attributes

· Interpersonal and customer service skills

· Problem-solving skills

· Multitasking and organization skills

· Ability to answer a high volume of calls and or emails daily

· Attention to detail

· Time-management skills

· Positive outlook

· Observe confidentiality policies at all times

· Ability to work independently

· Teamwork

Requirements:

· High school diploma or GED.

· One to two years of related work experience in a healthcare setting is preferred.

· Bilingual (Spanish) preferred.

· Must be able to type 35 wpm with 80% accuracy.

Please apply online to become a part of our compassionate and dedicated team at www.dsswtx.org or apply at https://dsswtx.jotform.com/220836269749065