Customer Support Representative - Medical Device Company

Customer Service Representative

Motion Concepts a medical device manufacturer is looking for a customer service professional with solid experience to support the sales process from quoting all the way through to shipping the final product.

Requirements of the position

• Quotations – receiving, processing and tracking of RFQ’s (requests for quotation) and coordinating with the Customer in providing product knowledge.
• Co-coordinating customer issues such as order tracking, return processing, complaints and service parts and upgrading products.
• Processing of orders all the way through to invoicing, including shipping documentation, for North American and oversea shipment.
• Prepare and update various sales and tracking spreadsheets.
• Perform general administration tasks and support other departments if applicable

Qualifications

• College diploma in business related discipline preferred
• Previous CSR/Inside sales experience – at least two years
• Familiar with ERP system Navison is an asset
• Excellent communication skills
• Extensive experience using MS office software – primarily with Excel intermediate to advanced
• Must be able to work on a variety of tasks simultaneously with frequent interruptions and with attention to timelines and details.
• Enjoys working with others and being part of a team.

Motion Concepts is a leading manufacturer of complex rehabilitation seating and mobility solutions, serving clients across North America. We design, engineer, and build highly customized power-chair seating systems with a focus on quality, safety, and innovation. Our team works closely with clinicians and distributors to deliver products that improve comfort, independence, and quality of life for individuals with mobility challenges.