DFCI Attleboro - PSR Job

Patient Service Representatives (2 openings)
Direct Hire 
Location: 20 O'Neil Blvd, Attleboro MA (Parking available onsite)
*Brand new office! Opens on August 6th 
Schedules: Opening 1- Mon-Fri 7:45am-4:15pm, Opening 2- Mon-Fri 8:30am-5pm
Salary: $41,200 - $46,500 depending on experience 
 

Clinic hiring for patient service coordinator.
Schedules: Opening 1- Mon-Fri 7:45am-4:15pm, Opening 2- Mon-Fri 8:30am-5pm
Salary: $41,200 - $46,500 depending on experience 

Responsibilities:

• Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible.
• Provides administrative support and coordination
• Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for care team.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
• Collaborates with satellite team to ensure seamless coverage and task management in times of both full and partial staffing levels.
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.

MINIMUM JOB QUALIFICATIONS:

• High School Diploma/GED required, Associate or bachelor’s degree preferred. 
• 1 year of experience working in a medical or customer service setting

#zip