Dispatcher / Customer Service

We are looking for Customer Service Reps to help in our Dispatch and Reservations departments. Bilingual preferred but not required. This position will carry out day-to-day functions of our Dispatch/ Reservations and assisting clients with exceptional customer service.

RESPONSIBILITIES

• Handle incoming and outgoing customer service calls and emails.
• Accurately enter customer reservations request and changes.
• Resolve common customer concerns and issues.
• Logistics & Booking reservations nationwide.
• Manage multiple tasks in a time sensitive environment.
• Monitor service progress and communicate updates to customers, addressing any concerns or changes promptly.

• Assign and schedule work to chauffeurs in order to efficiently fulfill daily bookings
• Track and code status of trips to ensure timely and accurate trip completion
• Manage multiple tasks in a time sensitive environment
• Provide support to reservation agents as needed
• Creating transportation itineraries for clients and booking agents
• Function as a customer support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution
• Must understand: pricing, vehicle types, travel times, airport procedures and codes, affiliate network.

EDUCATION & EXPERIENCE

• Education - minimum high school diploma, GED or equivalent
• Ability to function at high performance level under tremendous pressure
• Exceptional multi-tasking abilities
• Dispatch experience preferred
• Demonstrated proficiency in complex map reading
• Expert navigational understanding of greater metropolitan and outlying areas
• Strong customer service/support and problem resolution skills required
• Strong communication skills, both oral and written, required
• Strong attention to detail and process required
• Solid judgment skills and sense of urgency required
• Experience in a fast-paced, mission-critical environment a plus

Physical Demands:

• Primarily remains in a stationary position
• Primarily operates a computer and other small office equipment (calculator, binding machine)
• Frequently moves about inside the office to access printers, copiers, fax
• Frequently communicates, in English, with employees at all levels

ECS Transportation Group is based in Carrollton and is a full-service worldwide ground transportation company that has been around for over 20 years and founded on the belief that our client's time is their most important commodity.
For more information, visit our website at www.ecslimo.com