Customer Service Representative - HYBRID

Customer Service Representative - HYBRID

Schedule: Mon – Fri, 8am – 5pm
Remote work: One week work from home ever three weeks

The Customer Service Representative plays a vital role in providing exceptional support to customers, particularly in medical contexts. This position emphasizes clear communication, diligent follow-up, and empathy, ensuring a positive experience for Spanish-speaking customers without requiring travel.

Responsibilities

• Provide timely and accurate customer support
• Communicate effectively with customers regarding inquiries and concerns
• Conduct follow-up interactions to resolve issues
• Deliver medical customer service with sensitivity and professionalism

Required Qualifications

• At least 1 year of experience in Customer Service/Call Center environment
• Bilingual in English & Spanish

Preferred Qualifications

• Strong communication skills
• Effective time management
• Accurate data entry abilities
• Ability to multitask efficiently
• Empathy toward customers

Benefits & Perks

• 17 PTO Days
• 11 Paid Holidays + 1 Floating Holiday
• Medical, Dental & Vision Insurance through UnitedHealthcare
• 401(k) with Employer Match
• Company-Paid Life Insurance
• Career growth and professional development opportunities

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Our Mission: Consistently provide client experiences focused on what they value most.