Customer Service Representative (Bilingual)

Customer Service Representative (Bilingual)

LOCATION

Dallas, TX 75201 | Onsite

COMPENSATION & SCHEDULE

• Pay:$17.82 per hour

• Schedule: Monday–Thursday: 8:30 AM–5:00 PM; Friday: 8:00 AM–4:30 PM; one Saturday per month: 7:30 AM–4:00 PM

• Employment Type: W2

ROLE IMPACT

Provide professional customer service and administrative support by assisting individuals and families through the eligibility, enrollment, and benefits process. Success in this role is driven by accurate documentation, compassionate service, and efficient coordination of participant services.

KEY RESPONSIBILITIES

• Interview applicants, verify eligibility, complete required documentation, and maintain accurate records.

• Issue Electronic Benefits Transfer (EBT) benefits, perform data entry in Texas WIN and XP software, and maintain reports and inventories.

• Collect participant information including medical history, finger-stick blood samples, heights, and weights while ensuring accurate documentation.

• Greet participants, answer phones, schedule appointments, maintain files, and provide outstanding customer service.

• Review immunization records, provide referrals to appropriate health and social service agencies, and perform additional administrative duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or GED required.

• Minimum 2 years of experience in healthcare, education, community services, or social services.

• Spanish-Bilingual communication skills required.

CORE TOOLS & SYSTEMS

• Texas WIN

• XP Software

• Microsoft Office and standard computer applications

• Electronic Benefits Transfer (EBT) systems

PREFERRED SKILLS

• Strong customer service, communication, and organizational skills.

• Ability to accurately evaluate information and maintain detailed records.

• Valid Texas Driver License preferred.

LEGAL NOTICE

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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.