Logistics General Manager

Position Summary

The General Manager oversees overall daily operations, financial performance, employee accountability, and customer service. This role is responsible for proactively identifying issues, driving operational improvements, and ensuring consistent execution across all departments nd service areas.

Key Responsibilities

• Monitor P&L, KPIs, gross margin, billing, commissions, and account performance.
• Lead employee performance reviews, coaching, and accountability initiatives.
• Support new customer startups, bids, and quotes.
• Ensure all customers receive consistent service and attention.
• Oversee dispatch, warehouse operations, freight accounts, and remote teams.
• Monitor employee schedules, attendance, and overtime.
• Ensure audits, reports, and operational tasks are completed on time.
• Support extended service areas and special programs.

Expectations

• Take ownership of operational performance and outcomes.
• Anticipate issues and implement solutions before problems arise.
• Lead with accountability and drive continuous improvement.
• Maintain strong communication and follow-through.
• Ensure teams are engaged, productive, and meeting expectations.
• Deliver consistent service excellence to customers and internal stakeholders.

Key Competencies

• Leadership
• Accountability
• Financial Acumen
• Problem Solving
• Customer Focus
• Communication
• Process Improvement
• Strategic Thinking

Qualifications

• 3+ years of experience in a similar role
• Bachelor's Degree preferred***
• Six Sigma Green Belt certification preferred***
• Experience and proficiency with TMS systems
• Proficiency with Microsoft Suites, technology, and AI usage
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business

Industry

• Transportation/Trucking/Railroad

Salary: 88k - 100k
Full-time

At Sir Lancellot Courier and Delivery Service, logistics isn't just a business; it's a family legacy. Founded by a patriarch with years of experience in the trucking industry, we've grown to become a dynamic force in the logistics landscape. Drawing inspiration from our roots, both of our sibling-owned delivery and courier businesses reflect our shared passion for efficient and reliable transportation solutions.
We envision a future where our logistics solutions redefine industry standards, creating a seamless experience for both our team and clients. By prioritizing employee engagement and customer satisfaction, we aim to establish Sir Lancellot Courier and Delivery Service as the go-to logistics partner in Philadelphia and beyond.

Join us on this journey as we blend our family traditions, commitment to well-being, and passion for logistics to create a legacy of excellence at Sir Lancellot Courier and Delivery Service.