Treasury Solutions Client Support Analyst

• Assist customers with a variety of banking needs, including all types of new accounts, ordering supplies and obtaining the required business entity documentation
• Provide end to end delivery support to include documentation preparation and review, client support for various product issue and occasional client training as back up to the Treasury Solutions Associate
• Prepare appropriate TS documentation in accordance with bank policy and procedures
• Utilize TS product and services expertise to provide technical support whether on site or by phone to customers and their administrators as well as bank officers
• Provide exceptional customer service and support to expand and retain customer relationships by responding professionally and efficiently to external customer and Officer requests for assistance
• Maintain monthly TS totals reports
• Handle escalated calls, as needed, from other City Bank team members on products or issues involving TS customers, acting as a liaison with back office departments
• Acquire and maintain a comprehensive knowledge and understanding of business account relationships comprising the TS portfolio of business
• Adhere to bank regulatory, audit and compliance policies/procedures and bank operational policies/requirements within the department
• Provide assistance for TS department communication support, including responding to incoming telephone calls, e-mails and voicemails
• Other duties as assigned

Equal Opportunity Employer/Veterans/Disabled