Customer Service Representative

Located in San Jose, CA

Salary: $28.00-$34.00

About the Role:
We're looking for a friendly, organized, and proactive Customer Service Representative to join our client's growing HVAC team. As the first point of contact for customers, you'll play a key role in delivering exceptional service, scheduling appointments, and ensuring smooth communication between clients and technicians.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner
• Schedule service appointments and dispatch technicians
• Provide accurate information about services, pricing, and availability
• Handle customer concerns and follow up to ensure satisfaction
• Maintain detailed records of customer interactions in the CRM system
• Collaborate with the operations team to ensure timely service delivery

Qualifications:

• Previous experience in customer service, preferably in HVAC or home services
• Strong communication and problem-solving skills
• Comfortable using scheduling software and CRM systems
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent; additional training is a plus

What We Offer:

• Competitive hourly wage or salary
• Health benefits and paid time off
• Supportive team environment
• Opportunities for growth and advancement

Contract to Hire Postion

Pay Rate Range $28.00-$34.00 HR

#2351OS

Express Office: San Jose

1798 Technology Drive

Suite 139

San Jose, CA 95110