Customer Service Specialist

Job Title: Customer Service Specialist

Location: Deer Park, IL (fully onsite)

Industry: Medical Equipment

Pay: $24 - $26 / Hourly

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Our client is a Global leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers. This role offers stability, core business hours and work/life balance.

Job Description:

This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role. Bilingual in Italian, Spanish or French highly preferred!

Key Responsibilities:

• Order processing: Accuracy and follow-up to ensure timely fulfillment and customer satisfaction
• Project Management: Proven ability to manage projects, timelines, and cross-functional coordination effectively
• Export Operations: Hands-on experience with export processes, shipping, supply chain, freight bookings
• Time Management: Respond promptly and professionally to customer inquiries and complaints.
• Excellent communication: and follow-up for external customers and internal stakeholders
• Professional business correspondence and tech savvy to work within different software platforms.

Qualifications:

• Must be able to commute everyday onsite to Deer Park
• *PLEASE NOTE HOURS: 5am-130pm Monday-Friday
• Minimum of 2 years of product based customer service experience
• Strong technical skills and familiarity with SAP or Salesforce a plus
• Exceptional written and verbal communication skills, with the ability to engage confidently with senior leadership and international stakeholders

Additional Details:

• This position is based on-site and involves working closely with cross-functional teams to deliver an exceptional customer experience.
• This role is very fast paced that requires patience and mature problem solving.
• Candidates should be detail-oriented, organized, and comfortable working in a global business environment.
• Experience collaborating across time zones and cultures is highly preferred

Perks:

• Beautiful office with snacks, cafe and newly remodeled work spaces
• Supportive, friendly and collaborative work environment
• Plenty of training and coaching
• Professional development and growth opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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