Sr. Application Analyst (Icertis)

We are looking for a Sr. Application Analyst to support contract lifecycle technology and related business processes for a contract to permanent opportunity based in Arlington, Texas. This role focuses on translating operational needs into effective system solutions, improving platform functionality, and helping users work efficiently within a complex enterprise application environment. The ideal candidate will combine analytical thinking, application support experience, and strong collaboration skills to drive configuration updates, testing efforts, and ongoing process improvements.

Responsibilities:

Primary focus: Icertis CLM Administration & Configuration

• Drive platform configuration updates by gathering business needs, documenting functional requirements, adjusting system settings, and moving approved changes through testing and higher environments.

• Maintain and enhance contract-related structures such as templates, agreement categories, workflows, metadata, approval paths, and associated application settings to support evolving user needs.

• Organize enhancement requests into short Agile delivery cycles, helping teams prioritize work and release improvements on a consistent schedule.

• Partner with business stakeholders and technical teams to evaluate upcoming platform releases, assess operational impact, coordinate testing, and communicate new capabilities.

• Administer user access by setting up, modifying, and removing accounts, managing groups, and assigning permissions that align with role-based security standards.

• Provide day-to-day application support by investigating issues, resolving user questions, coordinating escalations, and serving as a point of contact with external product support teams.

• Oversee security and organizational setup within the system, including maintaining business units, groups, and access structures that reflect operational requirements.

• Perform critical data administration activities such as updating master data, loading historical records, removing outdated agreements, and maintaining document synchronization across linked records.

• Support integrations and downstream processes connected to enterprise platforms while helping preserve data accuracy, reporting reliability, and overall system performance.

• Create user guidance materials, deliver training, and encourage adoption of enhancements and new functionality across the business.

Primary focus: Icertis CLM Administration & Configuration

• Experience managing contract types, templates, workflows, metadata, security settings, and configuration changes within the Icertis Contract Lifecycle Management platform

• User Management: Create, provision, de-provision, and manage user accounts and groups. Assign roles and privileges to ensure appropriate access levels.

• Provide technical support to users, troubleshoot issues, and ensure timely resolution of application-related problems. 

• Hands-on background supporting enterprise SaaS applications, including configuration, user administration, and production issue resolution.

• Knowledge of Agile delivery practices such as sprint-based planning, backlog coordination, and iterative enhancement execution.

• Ability to support testing activities, including functional validation, regression testing, and release readiness reviews.

• Familiarity with workflow design, approval routing, document-related processes, and structured data management within business systems.

• Strong communication skills with the ability to work effectively with end users, business leaders, technical teams, and vendor support contacts.

• Experience with document review, troubleshooting, and customer support in a high-volume or service-oriented environment.

• Preferred experience with Icertis Contract Intelligence or similar contract lifecycle management platforms, along with exposure to integrated enterprise tools such as DocuSign, Workday, or Salesforce.