Supply Chain Systems Specialist

FLSA Status: Exempt
Department: Supply Chain
Reports To: Manager, Enterprise Systems Position SummaryThe Supply Chain Systems Specialist supports, optimizes, and continuously improves the technology platforms enabling Hays' end-to-end Supply Chain processes. The role serves as the functional expert for Supply Chain systems, supporting Procurement, Supplier Operations, Logistics, Inventory, and related business functions through system administration, reporting, integrations, training, and continuous improvement.Enterprise System Administration

• Support Kojo, Vista, Epicor, TradeTapp, and future Supply Chain applications.
• Configure users, workflows, approvals and security.
• Coordinate with IT and software vendors.
• Maintain system documentation.

Business Process Improvement

• Analyze business processes.
• Develop standardized workflows.
• Identify automation opportunities.

System Configuration & Implementation

• Configure enhancements.
• Support upgrades, testing and deployments.
• Participate in implementations.

Integration Management

• Support system integrations.
• Monitor interfaces.
• Validate data transfers.

Reporting & Analytics

• Develop dashboards.
• Support Power BI/Excel reporting.
• Monitor utilization and data quality.

Data Governance

• Maintain master data.
• Support supplier and item maintenance.
• Ensure data consistency.

User Support & Training

• Provide functional support.
• Develop SOPs and training materials.
• Train end users.

Project Support

• Support implementations, automation, testing and change management.

Vendor Management

• Manage support tickets.
• Coordinate enhancement requests.

Continuous Improvement

• Recommend enhancements.
• Increase user adoption.
• Perform other duties as assigned.

Key Performance Indicators (KPIs)

• System Availability
• User Adoption
• Workflow Automation
• Integration Reliability
• Data Accuracy
• Reporting Accuracy
• Project Delivery
• Customer Satisfaction

Qualifications & Skills

• Bachelor's degree preferred in Supply Chain, Business, Information Systems or related field.
• 3–5 years supporting ERP, procurement or supply chain systems.
• Strong understanding of Procure-to-Pay (P2P) processes.
• Experience with ERP platforms (Vista, Epicor, Oracle, SAP, JD Edwards or similar).
• Strong analytical, communication and problem-solving skills.
• Power BI, Power Platform, Kojo or SQL experience preferred.

Work Environment & Physical RequirementsUse the standard Hays language.Benefits / Equal Employment OpportunityUse the standard Hays language.
 

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