Senior PCB Loan Servicer

**Essential Duties and Responsibilities** + Maintains loans in the servicing system according to established procedures. + Processes amendments and modifications to retail loan accounts. + Handles escalations via phone, email, or the contact management systemthrough toresolution. + Executes loan servicing responsibilities related to retail loan maintenance and monitoring. + Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures + Performs daily quality assurance reviews of Loan Servicer journal, check, and advance batches + Establishes parallel monitoring processes and controls to ensure regulatory requirements are met. + Performs system audits of loan information. + Prepare and send mortgage satisfactions to the counties for recording and mail PIF documents to client + Decision client records against known sanction and enforcement lists for compliance with OFAC, Patriot Act, and AML directives + Ensure compliance with FDPA regulation by activelymonitoringfor adequate flood insurance coverage + Institute the force placement of hazard and/or flood insurance as needed to mitigate risk from potential loss events + Prepare and review standard legal documents such as subordinations and modifications for accuracy. + Assistswith loan collections activity including review of various delinquency reports and correspondence with clients and Financial Advisors, proactively, tosolicitpast due payments before adverse action occurs, + Assistscustomers with inquiries,issuesor servicing requests. + Reviews assigned loan general ledger accounts toidentifyand resolve unusual or irregular transactions. + Assiststo trainothers. + Performs other duties and responsibilities as assigned. **Knowledge of** + Fundamental accounting concepts,practicesand procedures. + Multi-state retail loan servicing practices. **Skill in** + Reviewing and interpreting commercial and retail loan terms and documentation. + Identifying unusual transaction activity, interest accrualdiscrepanciesand regulatory discrepancies. + Preparing spreadsheets and creating formulas. + Reconciling bank and general ledger accounts. + Operating standard office equipment and using required software applications to produce correspondence, electroniccommunicationandmaintainspreadsheets and databases. **Ability to** + Identifyand recommend changes to standard procedures when required by specific situations and circumstances. + Identifyand recommend solutions to routine loan accounting and loan servicing issues. + Make routine decisions. + Communicate effectively, both orally and in writing, with all organizational levels. + Organize,manageand track multiple detailed tasks and assignments withfrequentlychanging priorities in a fast-paced and deadline-driven work environment. + Make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line. + Providea high levelof customer service.