Customer Experience Lead - Full Time

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a **Full-Time Customer Experience Lead** ! **Overview:** As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset. **What You’ll Do** + Lead by example to deliver excellent customer service across the store + Support and coordinate daily front-end operations, including checkout flow and line management + Direct associates during your shift, adjusting priorities to meet business needs + Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.) + Help resolve customer concerns and escalate issues when needed + Ensure workload tasks, recovery, and merchandising standards are completed + Perform opening and/or closing duties as assigned + Support proper scheduling of breaks and front-end coverage + Troubleshoot routine register or transaction issues to minimize service disruptions + Partner with store leadership to identify and address service or execution opportunities + Assist with merchandise flow and maintain organization in stock and support areas + Reinforce company policies, safety standards, and operational procedures **What We’re Looking For** + A strong customer service mindset with a passion for helping others + Ability to lead, coach, and motivate associates in a fast-paced environment + Strong communication and problem-solving skills + Ability to stay organized and adjust priorities quickly + Team-oriented with the ability to build positive working relationships + Attention to detail and commitment to operational accuracy + Flexibility to work a schedule that includes nights, weekends, and holidays **Experience:** + 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus) **Come join our team. You’re going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** **$14.00 per hour** **-** **$14.00 per hour** **Location** 01781 - Newnan **Posting Number** P1-6248833-1 **Address** 1074 Bullsboro Dr **Zip Code** 30265 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $14.00 - $14.00 per hour