Medical Scheduler

Our strongest candidates typically have:
* 3+ years of healthcare scheduling experience (or 1+ year with an Associate's or Bachelor's degree)
* Patient Access Representative, Medical Scheduler, or Scheduling Coordinator experience
* Experience scheduling procedures, imaging, specialty clinics, surgery, GI/endoscopy, or multiple-provider appointments
* Experience with insurance verification, referrals, and prior authorizations
* EPIC or comparable EMR experience
* Strong phone and customer service skills with experience in a high-volume scheduling environment
* Ability to multitask, prioritize, and work independently in a fast-paced setting

CANDIDATES WHO ARE TYPICALLY NOT A FIT:
* Front desk receptionists whose primary duties are check-in/check-out with limited scheduling responsibilities
* Candidates without healthcare scheduling experience
* Candidates without experience handling insurance verification, referrals, or prior authorizations
* Candidates seeking primarily Medical Assistant or direct patient care roles
* Candidates without experience working in a high-volume phone or scheduling environment

REQUIRED QUALIFICATIONS:
EDUCATION:
* High School Diploma or equivalent Required
* Associate's or Bachelor's degree Preferred

REQUIRED EXPERIENCE:
* Minimum **3 years of related healthcare scheduling experience**
* Requirement waived for candidates with an Associate's or Bachelor's degree and at least 1 year of recent healthcare scheduling experience.
* Experience scheduling patient appointments in a healthcare setting.
* Experience with insurance verification.
* Experience obtaining referrals and/or prior authorizations.
* Experience working in a high-volume phone environment.

PREFERRED EXPERIENCE:
* Patient Access Representative experience
* Medical Scheduler or Scheduling Coordinator experience
* Procedural, specialty clinic, imaging, radiology, GI/endoscopy, or surgery scheduling
* EPIC experience

CERTIFICATIONS:
None required

TECHNICAL SKILLS:
* EPIC or comparable EMR/EHR experience
* Healthcare scheduling software
* Microsoft Office Suite
* Strong computer and data entry skills
* Multi-line phone systems

OTHER REQUIREMENTS:
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Ability to prioritize multiple scheduling requests simultaneously
* Professional demeanor with exceptional customer service
* Ability to work independently under pressure
* Strong attention to detail
* Ability to maintain HIPAA compliance and patient confidentiality

KEY RESPONSIBILITIES:
* Greet patients and visitors for scheduled and urgent appointments.
* Verify patient demographics and insurance information.
* Collect co-payments and obtain treatment and billing authorizations.
* Assess patient needs and coordinate referrals for financial counseling, interpreter services, and social services.
* Answer, screen, and route incoming phone calls.
* Schedule routine and urgent appointments, procedures, diagnostic testing, and ancillary services.
* Coordinate appointments involving multiple providers and treatment areas.
* Prioritize scheduling to maximize patient care and provider efficiency.
* Provide patients with verbal and written preparation instructions for procedures and testing.
* Obtain insurance prior authorizations, pre-certifications, and referrals.
* Verify insurance eligibility and resolve discrepancies.
* Facilitate prescription renewal requests within established guidelines.
* Prepare patient information for provider visits.
* Update electronic medical records accurately and timely.
* Review billing discrepancies and assist with corrections.
* Maintain accurate records, logs, scheduling documentation, and patient files.
* Perform administrative duties including faxing, scanning, filing, mail distribution, spreadsheets, and data entry.
* Prepare reports and spreadsheets as requested by providers or leadership.
* Process patient co-payments and maintain accurate reconciliation records.
* Compose routine correspondence and standard patient communications.
* Support clinicians, residents, and staff with day-to-day administrative functions.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.