Customer Service Representative

Principal Duties
• Manage your individual portfolio.
• Pursue solutions to resolve post charge-off and deficiency balance accounts.
• Re-establish and maintain communication with customers to minimize company loss.
• Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.
• Negotiate payoffs, settlements, and payment programs according to company guidelines.
• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
• Performs related duties as assigned by supervisor.